AI answers what it knows. Your team takes the rest.
Botifire brings website chat, WhatsApp, Instagram, Messenger, Telegram, SMS and email into one inbox. AI agents answer from your own help content and hand the conversation to a person, with the full history, the moment it needs one.
Every conversation in one inbox
Connect a channel once. Replies go back the way the customer wrote in.
The AI answers first. A person steps in when it matters.
AI answers from your content
Agents read your website, files and FAQs, reply in seconds and show the source they used. If they're not sure, they say so.
It hands off at the right time
When a customer asks for a person, the answer isn't in your content, or a rule you set applies, the chat goes to the right team.
Your team replies in the same thread
The teammate sees the whole conversation and the customer's history, replies, and can hand it back to the AI when done.
Everything a support and sales team needs, in one place
Start with the inbox and an AI agent. Add flows, automations, campaigns and the API when you're ready.
AI support agent
Answers common questions and hands off the rest
Learn moreTeam inbox
Every channel in one shared inbox for your team
Learn moreFlow builder
Drag-and-drop conversation flows, no code
Learn moreWorkflows
Automate steps when tickets, leads or chats change
Learn moreCampaigns
WhatsApp, SMS, email and website messages
Learn moreContacts & CRM
One profile per customer, with history and consent
Learn moreTickets
Track issues from first message to resolved
Learn moreAnalytics
Response times, AI containment, CSAT and AI cost
Learn moreSee how much the AI handles, and where people help
The same numbers your team sees on the Botifire dashboard: who answered, how fast, and how customers rated it.
Conversations by who answered
Example workspace, one week: 323 answered by AI, 87 by the team.
Plan usage this month
Example Growth workspace. You get a warning at 80% of any limit, and you can set a monthly AI budget so costs never surprise you.
Speaks your customers' language
The website widget and hosted chat page work in English, Urdu and Arabic, right-to-left included. Agents spot a request for a person in all three.
Built to keep customer data safe
- Each workspace's data is isolated at the database level, so one customer can never see another's.
- Channel and AI provider keys are encrypted (AES-256-GCM) and never shown again after saving.
- Roles and custom permissions for every teammate, plus two-step verification.
- An audit log of who changed what, and time-limited support access you can see.
- Consent records, data export and erase for each contact, and retention you control.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.